Privacy Policy for LeadSetter

Last Updated: December 2024

Thank you for visiting LeadSetter ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our website and services (the "Service").

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Service.

1. Information We Collect

1.1 Personal Data

We collect the following personal information from you:

Name: We collect your name to personalize your experience and identify your account.
Email: We collect your email address for account creation, authentication, communication, and service updates.
Payment Information: We collect payment details to process your subscription payments securely. Payment information is processed by trusted third-party payment processors (Stripe) and we do not store complete payment details on our servers.
AI Assistant Data: We collect and store the conversations, messages, and interactions with your AI assistants to provide the core functionality of our service.
Integration Data: When you connect third-party services (WhatsApp, Google Calendar, etc.), we collect necessary tokens and configuration data to enable these integrations.
Upload Content: Documents, knowledge base content, and other materials you upload to train your AI assistants.

1.2 Non-Personal Data

We may use web cookies and similar technologies to collect non-personal information such as your IP address, browser type, device information, usage patterns, and analytics data. This information helps us enhance your experience, analyze service performance, and improve our features.

2. Purpose of Data Collection

We collect and use your personal data for the following purposes:

Service Provision: To create and manage your AI assistants, process conversations, and deliver our core automation services.
Account Management: To create, maintain, and secure your user account.
Payment Processing: To process subscription payments and manage billing.
Integration Management: To connect and manage third-party service integrations.
Communication: To send service updates, security alerts, and customer support.
Service Improvement: To analyze usage patterns and improve our features and performance.
Legal Compliance: To comply with applicable laws and regulations.

3. Data Sharing

We do not sell your personal data. We may share your information in the following limited circumstances:

Service Providers: We share data with trusted third-party providers (Supabase for database, Stripe for payments, OpenAI for AI processing) who help us deliver our services.
Integration Partners: When you connect third-party services, we share necessary data with those services to enable the integration functionality.
Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security audits and monitoring
- Access controls and staff training
- Secure third-party integrations

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. When you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal purposes.

6. Third-Party Integrations

Our service integrates with third-party platforms (WhatsApp Business API, Google Calendar, etc.). When you use these integrations:
- You consent to data sharing with these platforms as necessary for functionality
- These platforms have their own privacy policies governing their use of your data
- We recommend reviewing the privacy policies of integrated services

7. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your data

To exercise these rights, please contact us at the email address provided below.

9. International Data Transfers

Our service providers may be located in different countries. We ensure that any international data transfers comply with applicable data protection laws and include appropriate safeguards.

10. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes via email or through our service. Continued use of the Service after changes indicates your acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, you can contact us at:

Email: privacy@shipfa.st

For general inquiries, please visit our contact page or support center.

By using LeadSetter, you consent to the terms of this Privacy Policy.